Refunds & Returns Policy – Himalaya Incorporation:
At Himalaya Incorporation, we are committed to ensuring a seamless and satisfactory experience for our customers. Our Refunds & Returns Policy outlines the procedures for refunds and returns to provide clarity and transparency.
1. Refunds:
1.1 Product Inspection:
- Upon receiving your order, we encourage customers to inspect the products immediately to ensure they meet expectations.
1.2 Refund Eligibility:
- Refunds are applicable for damaged or defective products, incorrect shipments, or instances where the product does not meet the specified standards.
1.3 Refund Request:
- To initiate a refund, customers must contact our Customer Support team within [insert number of days] days of receiving the product, providing details and supporting documentation.
1.4 Verification:
- Our team will review the refund request and may request additional information or evidence to verify the claim.
1.5 Refund Processing:
- Once the refund is approved, it will be processed within [insert number of days] days. The refund amount will be credited back to the original payment method.
2. Returns:
2.1 Return Eligibility:
- Returns are accepted for unused and undamaged products within [insert number of days] days of the purchase date.
2.2 Return Request:
- Customers must contact Customer Support to initiate a return request, providing order details and reasons for the return.
2.3 Return Authorization:
- Upon approval, customers will be provided with a Return Authorization (RA) number and instructions on how to return the product.
2.4 Return Shipping:
- Customers are responsible for the return shipping costs, unless the return is due to an error on our part.
2.5 Product Condition:
- Returned products must be in their original packaging and in the same condition as when received.
2.6 Inspection and Refund:
- Upon receiving the returned product, our team will inspect it. If the return meets the criteria, a refund will be processed.
3. Exceptions:
3.1 Customized Products:
- Returns and refunds for customized or made-to-order products may be subject to additional terms and conditions.
3.2 Perishable Goods:
- Perishable goods, if applicable, may not be eligible for returns unless damaged or defective.
This Refunds & Returns Policy is designed to provide a clear process for customers seeking refunds or returns. For any inquiries or assistance, please contact our Customer Support team at contact@himalayaglobaltrade.com
